Information We Collect
1. Favor Tech receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.
Information You Provide
2. Your Account Information
You provide your data personal information including but not limited to your name, email address and current mobile phone number to create a FavorApp account. You provide us the phone numbers of FavorApp users and your other contacts in your mobile phone address book on a regular basis. You confirm you are authorised to provide us such numbers and you expressly acknowledge, agree and give consent to that in order to allow us to provide our Services.
3. Your Messages
For mobile to mobile services once your messages (including your chats, photos, videos, voice messages, files, and share location information) are delivered to your mobile device, they may be deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we shall have option to keep it on our servers for up to three (3) days (“the option period”) as we try to deliver it. If a message is still undelivered within the option period, we shall have the option to delete the same. For FA Web Chat user who send message to mobile receiver, once your messages (including your chats, photos, videos, voice messages, files, and share location information) are delivered to your mobile devices, they are stored in our servers. If a message cannot be delivered immediately (for example, if mobile users are offline), we will keep it on our servers as we try to deliver it when the mobile users are back on line.
4. Your Connections
To help you organise how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information.
5. Customer Support
You may provide us with information related to your use of our Services via email@example.com, including copies of your messages, and how to contact you so we can provide you customer support.
Automatically Collected Information
6. Usage and Log Information
We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
7. Transactional Information
If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
8. Device and Connection Information
We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, internet protocol (IP) address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.
10. Request of Information
You hereby expressly agree and acknowledge that we may request for any information related to the use of our Services from you as reasonably required to help us operate, provide, improve, understand, customise, support, and market our Services as well as to comply with the relevant law and regulations and upon such requests being made you shall provide all the necessary information without withholding any information.
Third Party Information
11. Information Others Provide About You
We receive information other people provide us, which may include information about you. For example, when other users you know use our Services, they may provide your phone number from their mobile address book (just as you may provide theirs), or they may send you a message, send messages to groups to which you belong, or call you.
12. Third-Party Providers
We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
13. Third-Party Services
We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them; for example, if you use the FavorApp share button on a news service to share a news article with your FavorApp contacts, groups, or broadcast lists on our Services, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
How We Use Information
We use all the information we have to help us operate, provide, improve, understand, customise, support, and market our Services.
14. Our Services
15. Safety and Security
We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
16. Communications About Our Services and our group of companies and/or affiliates
We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may from time to time provide you marketing for our Services and those related to our group of companies and/or affiliate.
17. Communications About Our Services
We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may from time to time provide you marketing for our Services.
18. Commercial Messaging
We will allow you and third parties, like businesses, to communicate with each other using FavorApp, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates, and marketing.
Information You And We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
19. Account Information
Your data personal information including but not limited to your name, email address and current mobile phone number phone number, profile name and photo, online status and status message, last seen status, and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.
20. Your Contacts and Others
Users with whom you communicate may store or reshare your information (including but not limited to your phone number or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.
21. Third-Party Providers
We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms. You hereby expressly authorised the use of your information to be disseminated to the third-party providers.
22. Third-Party Services
When you use third-party services that are integrated with our Services, they may receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
23. Information you share publicly
Notwithstanding that you may configure our Services settings to manage the sharing of certain information, please note that the information and content you have shared with the other users, third party providers and/or to a third party providing the third party services, can be subsequently copied, stored, or disseminated by the recipients to another third party intentionally or unintentionally and as such, the information and contents shared may also become public. We cannot prevent, control and/or be liable for the further use and dissemination of the information shared and therefore, it remains your responsibility to only post and/or share information that you are willing to share publicly.
In addition, you shall also be responsible for the veracity and lawfulness of all the information and contents that you provide and/or share using our Services in accordance with the current applicable law. We assume neither responsibility nor liability towards any of the information and content posted and/or shared by you using our Services.
You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all liabilities, damages, losses, and expenses of any kind (including legal fees and costs) relating to, arising out of, or in any way in connection with the use of the Services (including but not limited to the dissemination of the information and content) under your account.
24. You agree, consent and acknowledge that we may use and disclose your information to our group of companies and/or affiliates in order to help operate, provide, improve, understand, customise, support, and market our Services and their products and/or services. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities. Our group of companies and/or affiliates may also use your information obtained from us to improve your experiences within their services such as making product suggestions and showing relevant offers and advertisements.
25. Assignment, Change Of Control, And Transfer
Managing Your Information
If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:
26. Services Settings
You can change your Services settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate.
27. Changing Your Mobile Phone Number, Profile Name and Picture, and Status Message
You must change your mobile phone number using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and status message at any time.
28. Deleting Your FavorApp Account
You may delete your FavorApp account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete my account feature. When you delete your FavorApp account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.
Law And Protection
29. We may request, collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Favor Tech, our group of companies and/or affiliates, or others.
Our Global Operations
Updates To Our Policy
31. In the event of any conflict between the English version of this Notice and the Bahasa Malaysia version, the English version shall prevail.